Refund policy

Return & Refund Policy

We want you to feel confident when shopping with PrettyBlade. If your order is not the right fit, you may request a return within 30 days of receiving your item.

Eligibility For Returns

To be eligible for a return, your item must be:

Unused and in its original condition

In its original packaging

Returned with all included accessories

Accompanied by your order confirmation or proof of purchase

Because PrettyBlade is a personal care product, we cannot accept returns of items that have been used for hygiene and safety reasons.

How To Start A Return

To request a return, please contact us at tryprettyblade@outlook.com with your order number and reason for the return.

Please do not send your item back before receiving return instructions from our team. Unauthorized returns may not be accepted.

Once your return request is approved, we will provide you with the appropriate return instructions.

Damaged Or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us at tryprettyblade@outlook.com as soon as possible.

Please include your order number and clear photos of the issue so our team can review it and help make things right.

Non Returnable Items

For hygiene and safety reasons, used personal care products cannot be returned.

We also do not accept returns for gift cards or items that have been used, damaged after delivery, or are not in their original condition.

Exchanges

If you would like a different item, the easiest option is to return your eligible unused item and place a new order once your return has been approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund and make the funds available.

If you have not received your refund after the applicable processing period, please contact us at tryprettyblade@outlook.com and we will be happy to help.

Questions About Your Return?

Our support team is here to help. Contact us anytime at tryprettyblade@outlook.com with your order number and any questions about your return.